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Frequently Asked Questions

Q.Does the price include set up and delivery?
A.The pricing for tents and other items that require assembly includes set up. Set-up and tear-down service is available for tables and chairs, but arrangements for this service must be scheduled in advance and are subject to our time and labor constraints. Our set-up fees are $1.50 per chair and $4.00 per table. Tear down fees are the same as set-up fees. Please call to discuss your needs and we will be happy to provide a customized quote.

At this time, only our commercial customers may schedule to pick up items. All orders must meet a $250 minimum, excluding delivery. Delivery starts at an additional $90 and may increase depending on distance and/or difficulty of delivery. The starting delivery fee of $90 is for round-trip delivery from our warehouse to your garage or similar, with additional fees if the delivery requires traversing steps, elevators, or more than 100 feet from our delivery vehicle. Please see our Delivery Policy page for additional information.
Q.Do you deliver to other cities?
A.Yes! Please refer to our Delivery Policy page for details or call our office for a current quote.
Q.How long is the rental period?
A.We typically charge by reasonable rental periods. If your event is scheduled for the weekend, we consider the rental period to be Friday-Saturday-Sunday. Depending on our delivery schedule, deliveries will generally be made Wednesday or Thursday prior to the event and pick up will be on the following Monday or Tuesday.

If your event is scheduled for a day during the week, the rental period will be for that day with a one-day charge.
Q.When will my delivery arrive? Do I have to be home to receive it?
A.That depends on how many deliveries we have scheduled for the week. We generally deliver a day or 2 in advance of the weekend rental period (Friday-Saturday-Sunday), which means we deliver on Wednesdays or Thursdays, with pick up on Mondays or Tuesdays.

You or your event representative will need to be at the drop-off location to receive the rental equipment and sign the delivery slip. This helps ensure that the equipment is placed in a secure location and out of inclement weather. We will call the week before delivery to confirm that someone will be at the drop-off location to take receipt of the equipment.
Q.We've rented some really dirty equipment from other companies in the past. Will your equipment be clean?
A.Yes. Equipment should be clean when you get it. Vista cleans and disinfects after every rental.
Q.How far in advance should I make a reservation?
A.We accept reservations up to 1 year in advance for weddings. For other large events, we suggest making reservations 3-6 months in advance. All reservations require a 25% non-refundable down payment and a credit card on file. Please call our office at (765) 234-6880 to discuss your needs.
Q.What if I need to change or cancel my reservation?
A.We certainly understand that event details can fluctuate over time, so we always try to accommodate minor changes. However, since we are promising this equipment to you and missing out on the opportunity to rent it to someone else, we do have to charge for cancellations. Reservations can be cancelled at any time for most items, but the 25% deposit is non-refundable.

Cancellations of rentable items excluding tents and tent sidewalls:

If an item is cancelled within 20 days of the event, 50% of all cancelled items will be charged.

If an item is cancelled within 10 days of the event, 75% of all cancelled items will be charged.

If an item is cancelled within 3 days of the event, the items will be charged at 100%.

Cancellations on tents and tent sidewalls: Tents and tent sidewalls cannot be cancelled within 14 days of the event. For cancellations made prior to the 14-day period, please remember that the 25% down payment is non-refundable.
Q.What payments do you take?
A.Cash or credit cards. If paying with cash, please have exact change as our drivers do not carry cash.
Q.What if we are required to have everything out of the venue immediately after the event?
A.An additional fee will be assessed for after-hours pick-up, Sunday pick-up, or any other mandatory pick-up time that requires special scheduling for Vista's pick-up team. Please call to discuss the specifics of your situation.
Q.Do you require a deposit?
A.All private orders require a non-refundable 25% down payment. Orders may be booked online or called in with a credit card.

If you are placing a special commercial order, please give us a call and we will assist you with your order.
Q.What if I have an emergency with my equipment and need to contact Vista?
A.If you need to contact us concerning an emergency with your existing rental order during non-business hours, please call our main line at (765) 234-6880 and leave a message in the emergency mailbox. Someone on our staff will respond as quickly as possible to address the problem.

Q.Can I get my money back if I don't use the equipment?
A.No, unfortunately. After the equipment leaves the warehouse, we cannot rent it to other customers. You must pay for the items once they are in your possession.
Q.What surfaces do you set up on?
A.We can set up on grass, dirt, asphalt, and concrete. To prevent damages caused by staking, you must contact 811 (Call Before You Dig) in advance to have any underground utilities/hazards marked prior to any tent installation. If these underground utilities have not been marked or if markings are not visible to our installers, or if setting up on asphalt or concrete, we may need to set up your tent using water-filled ballasts that eliminate the need for staking (extra fee for ballasts), providing they are available for your party dates. We do not set up tents on decks or in public parks.
Q.Can we see a copy of your contract and other policies?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the tent or other equipment if it gets a tear or is damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our tents or equipment. However, if damage occurs due to failure to follow our contract/policies or negligence (i.e., not opening the sidewalls in high winds) you will be responsible for all damages up to and including replacement of the tent and/or other equipment which can cost thousands of dollars. We don't want you or us to be in that situation, which is why we have you sign and initial on our contract and policies so that you know what is required.

We recognize that accidents do happen occasionally. Damage Waiver protection is available at checkout, which covers accidental damage. Without the Damage Waiver, you will be charged the full replacement cost of the damaged or missing items. The Damage Waiver does NOT cover theft, vandalism, or intentional misuse/damage. Remember that security of the rental equipment is your responsibility!
If you have any other questions, please feel free to call us anytime at: 765-234-6880

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